Concept of contactless delivery has been used by restaurant and food delivery partners like Zomato, to build trust among consumers for online delivery during lockdown. On Saturday, Zomato announced that it will offer Contactless Dinning through its app when restaurants open post lockdown.
The company said that Contactless dining feature will have three main components, contactless menu, contactless ordering and contactless payment. With a contactless menu, diners will be able to scan a QR code on the table to explore the restaurant menu with dish and pairing recommendations. The Zomato app will also enable contactless ordering and payment.
Zomato is working on more features like letting the user pay just for them or the whole table. Presumably, the food will still be delivered by the waiter/waitress. Zomato said it will start reaching out to restaurants in the coming weeks for contactless dining so that it can be ready once people are allowed to start dining out. The food delivery app has been operating normally amid the lockdown for restaurants which are still active. It also recently started showing the temperature of the rider on the app. The company will roll out these features in India, UAE, Australia, New Zealand, Portugal, Lebanon, Qatar.